Richard Ford
Associate Director, Technology Cx (Global Servicedesk & Emea Support Operations) @Invesco
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WORK HISTORY
Associate Director, Technology Cx (Global Servicedesk & Emea Support Operations) @Invesco
Henley-on-Thames, GB
Spearheading the Global Technology ServiceDesk, enhancing support for employees across multiple regions. • Driving the strategic development of Digital services, focusing on Live Chat, Virtual Agent, and Self-Service channels. • Reduced reliance on telephone support, leading to improved efficiency and user satisfaction. • Focused on improving service quality and global consistency across support teams based in Canada and India- This role is performed alongside leading EMEA support operations detailed below.
SKILLS
ABOUT RICHARD FORD
With over 25 years of Technology and Leadership experience, currently serving as Associate Director, Technology CX at Invesco Ltd, focusing on global service desk operations and EMEA support. Skilled in service delivery, communication, and amplifying the voice of the customer, contributing to creating seamless, customer-focused technology solutions. Dedicated to fostering collaboration across teams to align with Invesco\'s mission of delivering excellence in investment management. Values teamwork, continuous improvement, and empowering customer-first strategies to drive impactful results.
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