Richard Fish

Senior Support Engineer @nCino

London, GB

Deliver front-line technical support for nCino’s cloud banking platform, troubleshooting complex Salesforce-based issues for financial institutions across multiple regions.• Collaborate with banking clients to resolve platform configuration, workflow, and integration challenges, ensuring minimal downtime and high customer satisfaction.• Utilise advanced knowledge of Salesforce (Apex, SOQL, Flows, Validation Rules, Triggers) to investigate and resolve technical issues.• Document and escalated product defects, working closely with nCino Product and Engineering teams to drive long-term fixes and improvements.• Provide proactive solutions by analysing recurring issues and advising clients on best practices to optimize their nCino/Salesforce environment.• Support integrations with third-party applications, APIs, and middleware to ensure seamless data flow and platform stability.• Contributed to internal and external knowledge bases, improving resolution efficiency and enabling self-service support for clients.• Partnered with Customer Success and Implementation teams to ensure smooth onboarding and post-go-live client support.• Maintained high CSAT (Customer Satisfaction) scores by delivering timely, professional, and technically accurate solutions.• Continuously developed Salesforce and financial services domain expertise, supporting career growth and technical specialisation within cloud banking technology.