Richard Ellis
Red Coat at Delta Airlines | Committed to Delivering Exceptional Support and Satisfaction | Leading Airport Operations with Excellence | MBA Graduate
- Role
- Red Coat (Supervisor) at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Richard Ellis
With over a decade of experience in Senior Customer Service and two years of Digital Marketing expertise, I have developed exceptional multitasking abilities in converting customer feedback into actionable insights that drive revenue, increase customer loyalty, and streamline processes. My unwavering commitment to identifying and leveraging growth opportunities has allowed me to become an engaging and effective professional.
Experience
Red Coat (Supervisor)
Feb 2023 — Present · Atlanta, GA, US
Supervised daily Above-Wing Operations at Delta Air Lines, ensuring timely performance and exceptional customer service. • Led a team of customer service agents, optimizing staffing schedules to meet operational demands. • Utilized INFORM to enhance flight activity management, improving efficiency and customer satisfaction. • Selected for the prestigious AIC/OSM Program 2024/2025, reflecting my commitment to professional growth.
Education
Clayton State University
Master of Business Administration - MBA, Digital Marketing
University of Maryland Global Campus
Bachelor of Arts - BA, Graphic Communication Minor: Digital Media & Web Technology
Onondaga Community College
Associate of Arts - AA, Liberal Arts and Sciences, General Studies
Skills
- Human Resources
- Customer Service
- English
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Teamwork
- Microsoft Office
- Time Management
- Research
- Social Media
- Public Speaking
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