Richard Dugan
Training Director @Technology Credit Union (Tech CU)
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WORK HISTORY
Training Director @Technology Credit Union (Tech CU)
Responsibilities include partnering with a variety of stakeholders across the organization to identify critical training needs and necessary areas of impact to develop or outsource appropriate resources for selected initiatives; playing a key part in ensuring that training in methodologies, learning systems and practices/activities are consistent across business units and meets or exceeds target objectives and outcomes.Significant Accomplishments:• Worked collaboratively to deliver organization-wide education on change initiatives (Business Strategy Development/Objectives & Key Results, Digital Banking, Information Security, Hiring Manager Skills)• Oversaw elements of succession-focused programs including Leadership Academy, New Manager Boot Camp, Leadership and Management Preparation and the Emerging Leaders Program• Partnered with business units to provide training on Strategic Workforce Planning, Budget Management, IT Service Ticket Administration and Enterprise Support Services • Produced the internal podcast and CEO video podcast to support culture elements and communications from senior leadership• Created a series of bi-monthly “Learning Breaks” to close the knowledge gap with commonly used technology and apps
EDUCATION
Western CUNA Management School
Graduate with Honors
University of Maryland Global Campus
Instructional Design and Technology MicroMasters
ABOUT RICHARD DUGAN
As a leader and relationship builder, I have a passion for helping my teams deliver their best results by identifying areas of opportunity and creating learning solutions to address them. I seek to leverage my experience and credibility in retail services environments to develop dynamic settings for acquiring knowledge and Nominated for NAFCU\'s \"Professional of the Year\" Award for 2020
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