Richard Day

Service Specialist @BT Group

Birmingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jun 2023 — Present

Service Specialist @BT Group

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Focused on Problem Management - leading Senior level problem investigations following Major Incidents. Leveraging Service Now Predictive Intelligence (AI) to support and drive pro-active Problem Management to support incident reduction initiatives for Consumer / Openreach areas.

EDUCATION

2008 — 2010

ISACA

CISA

1989 — 1992

Cranfield School of Management

Bsc

SKILLS

Service Level ManagementGovernanceService ManagementService DeskItil V3 Foundations CertifiedProject Portfolio ManagementManagementParadigm ShiftsIT OperationsIT OutsourcingIT ManagementPrince2ItilProject DeliveryBusiness ContinuityIT Service ManagementChange ManagementCost ManagementService DeliveryService ImprovementService Desk ManagementCross-Cultural Communication SkillsCost Reduction ManagementIT TransformationOutsourcingStakeholder ManagementBusiness ProcessOperational Risk ManagementProblem ManagementIncident ManagementPersonal Development PlansSlaItil CertifiedLarge-Scale Budget & Financial PlanningDisaster Recovery

ABOUT RICHARD DAY

Specialised in operational management and transformation of Service Desk, Incident & Major Incident Management and Problem Management capabilities.Experienced across many ITIL disciplines during career, developing an understanding of E2E business value chains and the interaction with front end activities.BPSS Cleared until May 2026

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