Richard Cox
Business Management | Analytics | Operational Excellence | Project Management | Customer Relations | Hospitality & Luxury Hotel Expert
- Role
- General Manager at Kimpton Hotels & Restaurants
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Richard Cox
Performance-driven hospitality professional with 20+ years of experience, true to operational excellence and business leadership. Expertise includes personnel management, client relations, and strategic direction while overseeing high-level business processes and communications. A record of leading diverse teams and surpassing revenue targets while fostering a positive culture in fast-paced work environments. Proven at cultivating sustainable relationships with cross functional stakeholders and driving organizational growth. Strong ability to analyze and implement strategies that realize the business vision while properly positioning against competitors, increasing revenue, and exceeding customer experience goals.Career Highlights• Achieved 100%+ of annual revenue targets for 12 consecutive years (The Westgate Hotel).• Increased annual room revenue from $7M to $10M (2009 – 2012) and from $10.5 to $12M (2016 – 2019).• Consolidated 30+ FTE positions which reduced costs by $1M+ per year (2010 – 2019).• Attained 4 Diamond rating for 12 consecutive years and a 4.5-star rating on TripAdvisor (1500+ reviews).• Directed construction and developed management of an ultramodern luxury fitness club and full-service spa in 2017 ($15M budget) acquired 1200+ new members, which resulted in an additional $2M+ in annual revenue for the hotel.
Experience
General Manager
May 2022 — Present · Santa Barbara, CA, US
General Manager of Kimpton Canary Hotel located in the heart of Santa Barbara, California. This boutique property consists of 97 beautifully appointed guestrooms and a rooftop pool featuring stunning views of downtown Santa Barbara and the surrounding Santa Ynez mountains, Finch and Fork restaurant & bar, 7,300 square feet of flexible meeting space including the roof top terrace. Responsibilities include but are not limited to, total asset operations, R&B outlet concept development and performance, capital project planning, creative commercial strategy, P&L financial accountability, employee growth & development, and curated guest journey.
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