Richard Conlon
Continuous Improvement Manager @Post Office Ltd
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WORK HISTORY
Continuous Improvement Manager @Post Office Ltd
EDUCATION
Coventry University
Bachelor of Engineering (B.Eng) with Honours, Aeronautical/Aerospace Engineering Technology/Technician
Institute of Leadership and Management
Level 3, Certificate in First Line Management
Solihull College
BTEC National Diploma, Aerospace Engineering
CIPD Qualifications
CIPD Level 5, HR
SKILLS
ABOUT RICHARD CONLON
A dynamic and results driven Continuous Improvement Manager with a proven track record of driving operational excellence within customer contact centres. Skilled in implementing strategic initiatives, enhancing customer experiences and optimising processes to deliver measurable improvements. Adept at leading cross functional teams, fostering and enabling a culture of innovation and aligning business goals with customers needs. Passionate about service transformation and delivering sustainable value in fast paced, challenging environments.
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