Richard Collins
- Role
- IT Support Specialist at Bates White Economic Consulting
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Richard Collins
Dedicated IT support specialist with a passion for resolving technical issues and…
Experience
IT Support Specialist
Bates White Economic Consulting
Apr 2022 — Present
Provide junior-level support by troubleshooting and resolving user computer problems reported to the help desk. •Assist other members of the team in resolving more complex help desk issues. •Identify recurring issues and recommend solutions to reduce the frequency of these issues. •Support help desk projects as needed to improve customer service, efficiency, ease of use. •Support the firm’s IT security efforts. •Perform asset inventory and track locations of IT assets. •Reset account passwords and administer group membership. •Troubleshoot mobile phone issues. •Respond to trouble tickets/support requests via telephone, email, and in person. •Support A/V equipment. • required to work in the office to facilitate service delivery, provide support, access on-site equipment, and implement other projects requested
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