Richard Challis

WORK HISTORY

EDUCATION

SKILLS

ABOUT RICHARD CHALLIS

A skilled and professional IT Operations manager, delivering services to for various customers in a complex and changing environment. Supported by a strong team organised through personal mentoring and team development. I am ambitious, conscientious, honest, and hardworking, a strategic and logical manager, comfortable engaged in transformation activities or managing detailed operational contracts. Working alongside, key stakeholders, and directly with Customers at all levels to develop and grow the business and services provided to our clients. Data and performance analysis, driving SLA\'s across the team.Established at delivering to agreed Service Levels across a broad spectrum of industries and companies.An excellent team mentor and have had great success in managing outstanding teams. Our teams are our business, and I am extremely proud to work alongside my colleagues.Practical and pragmatic I am experienced in leading our Teams through significant change and be able to demonstrate effective delivery of a high-level customer service experience to customers and senior leadership teams. Excellent communication and influencing skills, strong contract management experience, and proven analytical expertise.• Responsible for Operations Managers, Team Leaders, Engineers and Logistics staff.• Ensures Operational Excellence is present in all key processes.• Maintains and enforces company policies.• KPI setting and maintenance, along with SLA delivery and monitoring.• Ensures compliance with relevant legislation and ISO9001 and 14001 is built into all processes.• Delivers compliance against major OEM’s and 1st tier supplier specifications• Recruits exceptional people into the business and develops colleagues, using succession planning for the future.• Builds and maintains strong mutually beneficial relationships with suppliers, service providers, customers and internal stake holders.• Transferable skills.• Ensures operating procedures and processes meet quality requirements and supports performance improvement objectives taking into account the need to respond to volume fluctuations and changes in business and customer needs.• Manages and plans for operational requirements against forecast and demand.• Weekly operational reviews. and data analysis.• Local and remote managing.