Richard Chaiton

About Richard Chaiton

Professional Services seasoned results-oriented IT leader with extensive experience in Program Management, Business & Financial Operations, Business Development and Pre-Sales support. Proven track record of delivering successful Converged/Hyper-Converged and Reference Architecture solutions for Global, Enterprise and Commercial accounts. Focused on optimizing consumption of our products and services to meet our client business objectives and return on investment (ROI). Driven on enhancing the Total Customer experience for our valuable clients. Expertise: Leading cross-functional teams : Program\\Project Management Methodology: Process Improvement & Quality Assurance\\Control Program development: Strategy and Tactical Business Planning : Financials (P&L): Backlog, Revenue & Forecast Management : Business Intelligence Analytical background : Residency, Resource & Partner Management : Partner Development : Client Relationship Management : Contract Negotiations : Recruiting and Hiring : Training Plans development : Mentoring & Coaching : System Integration : Risk Mitigation : Compliance

Experience

1. Director Professional Services - Northeast, Mid- Atlantic & Canada Regions

   Dell Technologies

   Dec 2019 — Present · Franklin, MA, US

   Provide leadership and direction to a talented group of diverse Program\\Project Managers residing in the US and remote delivery team in India. The team plans and integrates IT transformative infrastructure solutions to our clients. Our Professional Services include comprehensive IT solutions leveraging a wide range of robust product offerings centered around Storage, Compute, Networking, and Virtualization integration- P&L/Cost Management, Quarterly revenue forecasting- Collaborate with Customer Service & Technical Delivery to fulfill engagement requirements- Business Development and pre-sales support, client technology roadmap planning- Institute and maintain engagement Quality Assurance & Control programs- Leverage Professional Services Partner eco-system- Contributed to the Professional Services Delivery Assurance of Dell standards, & procedures- Maintained a level of Project Management readiness and Individual Development plans.

Education

• Worcester State University

  Bachelor of Science (BS), Business Administration and Management, Marketing

  1981 — 1985

Skills

• Storage
• Enterprise Storage
• Nas
• Virtualization
• Data Center
• Cloud Computing
• Integration
• Itil
• Program Management
• Vendor Management
• Storage Area Networks
• IT Strategy
• Professional Services
• Management
• Business Intelligence
• Storage Virtualization
• Business Continuity
• Enterprise Software
• Project Management
• Solution Selling
• Saas
• Pre-Sales
• Disaster Recovery