Richard Carter
Resource Planning Director Solutions @Capita
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WORK HISTORY
Resource Planning Director Solutions @Capita
Leeds, GB
Lead a team responsible for new business planning solutions and the subsequent modelling of benefits across the Capita private sector portfolio. Deals can vary between 50 FTE and FTE across UK, South Africa, India and Europe. Contract negotiation with clients regarding planning processes and KPI delivery. Provide internal consultancy for underperforming clients and external consultancy to clients who wish to either assess their current planning capabilities, practices and technology or have a specific business problem.
ABOUT RICHARD CARTER
With over two decades of leadership in Business Process Outsourcing (BPO), I have developed my skills managing teams across the end-to-end planning cycle. My experience includes seamlessly managing multiple diverse clients across various industries and global locations. As a strategic leader and contact centre expert, I have demonstrated proficiency in optimising resource planning strategies, ensuring alignment with business objectives. KPI’s and budgets. My expertise extends to commercial acumen and budget setting, where I leverage insight to guide decision-making and achieve cost-effective solutions. I excel in crafting innovative solutions through designing how work is organised and how technology can be used to optimise resources and costs I have an outgoing personality with excellent interpersonal skills, having the ability to influence and gain consensus at all levels.
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