Richard Bud Cashatt

About Richard Bud Cashatt

Business and Technology Organizational Leader, Strategist, Product Manager, Facilitator & Lean/CI CoachI am a customer obsessed Senior Product Manager with 20+ years of professional experience. I thrive at the intersection of building business capabilities, enabling bold technology vision, deploying transformational products that deliver on company goals and KPIs. I have a track record of delivering transformational change across product management organizations with a focus in HR Compliance, HR Risk Management, Employee Experience/Engagement, Merchandising, Supply Chain, Sales, Sales Operations and Marketing. I am highly competitive and help companies keep pace with constant innovation, global expansion and industry competition to achieve record setting growth. I am a strategic thinker that leverages my multitude of technology experiences to build the product best suited to solve the most important business problems a company can face. I have been asked to lead and solve problems in almost every functional area with in a company (except legal) which has grown my technology tool set to be both broad and backed with deep first-hand implementation knowledge of most major industry platforms and cloud structures. I have an extensive background in cross-functional end-to-end business process and strategy optimization using Continuous Improvement (C/I)/Lean techniques. I have 10+ year of experience leading and driving Agile teams, and I have led multiple Agile team conversations. I have been the leader of numerous company-wide cross-functional initiatives to improve processes and integrate new systems to drive positive impact on bottom line results.I have led teams and organizations of 40+ on complex initiatives across three continents. While I have never worked at a startup, many of my roles have been focused on building net new organizations or launching new capabilities in new organizations. A recent point of pride was building the ER Tech and Product team to 36+ FTE while also meeting business critical goals and moving with maximum speed by simultaneously leading a multi-year engagement with 25+ 3rd party contractors. Most importantly, I have honed and developed my personal leadership style which focuses on developing highly capable cross functional, trusting, empathetic, mission driven and passionate Tech and Product teams. In 2022 my Product and Tech organization was recognized as one of the best teams at Amazon through the results of the annual Tech survey, and is consistently ranked as a top team rank in monthly engagement indexes.

Experience

1. Sr Manager of Product Management Technical -people Experience Technology (HR)

   Amazon

   Jul 2025 — Present · Seattle, WA, US

   Leading a team of 12 product managers while developing the strategy and execution for AI-powered HR service delivery transformation across Amazon\'s 1.8M+ global workforce. Driving platform convergence initiatives to unify fragmented HR systems into a single AI-native experience, reducing employee support friction and enabling scalable, proactive service delivery. Managing cross-functional teams to deploy generative AI solutions that eliminate administrative burden and optimize employee experience through intelligent automation and data-driven insights. Delivered 76% reduction in HR case resolution time by launching AI-powered automation suite including Case Sidekick (47% adoption, 31K hours saved), auto-healing case routing (26K hours saved), and laid the strategy for Employee 360, an AI agent enabling natural language queries across HR systems—collectively saving 75,300 annualized hours of HR professional effort while reducing average time-to-resolution from 54 to 12.6 hours. Architected Service Central platform vision to consolidate two separate HR platform tools Unified Service Center and HRSC into unified AI-native experience, targeting 75% single-contact resolution rate (up from 44%) and reducing HR supporter research time from 30-35 minutes to under 2 minutes through integrated employee context and conversational AI interface built on A to Z Application Development Program. Transformed investigations ecosystem through AI-driven automation, expanding Intake Assistant to users, deploying conversational intake via fully custom GenAI chatbot, and automating 65% of administrative tasks (interview scheduling, transcription, summarization) to achieve 30% reduction in case handling time and 50% reduction in manual effort.

Education

• University of Washington

  Management Information Systems and Services

  2003

• Bellevue College

  Associate of Arts (A.A.), Business/Commerce, General

  2000 — 2003