Richard Brown
Service Design Consultant @Korn Ferry
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WORK HISTORY
Service Design Consultant @Korn Ferry
Service Operating Model design consultation for a leading UK and international private medical insurance and healthcare provider. As part of the transformation and modernisation programme to re-platform critical revenue driving insurance services from on-premises to cloud based architecture, create the operating model design with respect to- Service Architecture Ownership Boundaries and Definition- Service Maintenance Lifecycle incorporating DevOps model- Service Response & Performance SLAs & SLOs- Security & Vulnerability Management- Standard Process definition for ITIL process areas (Incident, Change etc)- Governance & Compliance adherence to audit control requirements and policy enforcement- Continuous Improvement embedding including service health dashboard requirements
EDUCATION
University of Nottingham
2:1 Bachelor of Arts, Politics
University of Leeds
Masters Degree, Theatre Studies
SKILLS
ABOUT RICHARD BROWN
Experienced IT Service Design & Transition Director with 15+ years of leadership in Financial Services, Insurance, Consulting, and Media. ITIL v3 Expert and certified, I specialise in designing governance models, building service management strategies, and leading large-scale, multi-vendor transitions in regulated industries. Proven track record of developing high-performing teams, embedding best practice, and aligning IT services with business goals to deliver sustainable transformation at scale. Skilled in stakeholder engagement, vendor governance, and operating model development, I bring a strategic, outcome-focused approach to service management leadership.
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