Richard Binda
Senior Operations Manager @ATM Group
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WORK HISTORY
Senior Operations Manager @ATM Group
Lead multi-site operations (UK, NL, SA, TR) with full workforce planning and P&L responsibility Single Point of Contact (SPOC) for Vodafone Ziggo & Plan.com campaigns Oversee FTE deployment, QA calibration, training, and daily/weekly MI reporting (SPH, G2N, AHT, etc.) Delivered significant uplift in productivity (15%+ increase in Sales per Head across UK campaigns) Managed successful dialler migrations (Supplenta) and implemented Power BI dashboards for live performance monitoring
SKILLS
ABOUT RICHARD BINDA
Experienced Operations Manager with over a decade in telecoms, contact centre leadership,…
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