Richard Billok
Business Analyst, Systems Testing
- Role
- Business Analyst, Claims Product Tester at GEICO
- Location
- Charles Town, WV, US
- LinkedIn followers
- 500 followers
About Richard Billok
Business analyst responsible for UAT of claims applications, processes and systems for adjusters. Develop test plans and perform regression testing of systems for companywide deployments. Partner with management, IT and subject matter experts to facilitate new directives for updating the claims process. Working on transformational projects to improve the service delivered to our customers.
Experience
Business Analyst, Claims Product Tester
Mar 2018 — Present · Chevy Chase, MD, US
Member of Digital Claims Applications Processes and Systems (CAPS) and Claims Systems Support team (CSST) teams responsible for systems testing, production support and Ad Hoc requests for enhancing the claims process. Facilitated and collaborated between technical and non-technical stakeholders for maintaining testing and release success. Collaborate closely with developers, engineers, testers, product managers, and tech managers to ensure accurate and timely release of enhancements.
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts (BA)
Seton Hall University
Master of Arts (MA)
Skills
- Life Insurance
- Finance
- Customer Retention
- Customer Service
- Property
- Microsoft Office
- Sales
- Leadership
- Liability
- Claim
- Claim Investigation
- Negotiation
- Property
- Banking
- Credit
- Risk Management
- Claims Management
- Strategic Planning
- Analysis
- Insurance
- Series 7
- Retirement Planning
- Jira
- Property & Casualty Insurance
- Alm
- Microsoft Word
- Outlook
- User Acceptance Testing
- Property Damage
- Health Insurance
- Loans
- Mortgage Lending
- Training
- Customer Satisfaction
- General Insurance
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