Richard Baker
Regional Service Delivery Manager @SMT GB
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WORK HISTORY
Regional Service Delivery Manager @SMT GB
EDUCATION
Bromsgrove College
City and Guilds in Engineering Level 1, Material Removal, Joining, Assembly and Dismantling, Electrical Engineering
Anglia Ruskin University
Certificate in Higher Education, Leadership and management
Anglia Ruskin University
Bachelor’s Degree, Leadership and Management
ABOUT RICHARD BAKER
Goal-oriented individual with over 30 years experience in parts and service operations for mining and construction distributors. I take pride in the ability to utilize a wealth of my knowledge across the breadth of Sales, Parts and Service Operational management as well as motivating team members to meet and exceed both revenue and operational targets. I interact easily with people of diverse backgrounds and professional levels; from technicians to \"C\" ranking executives. I have a proven expertise to effectively lead change in order to improve business operations, increase employee engagement, reduce costs and improve profitability. Demonstrateable areas of expertise include- Parts and Service Operations- Parts and Service Sales & Marketing Strategies- Total Cost of Ownership- Customer Relationship Management- Key Account Management - Field Sales Team Management- Service Agreements/Contracts- Condition Based Monitoring- Machine Telematics Systems- Operator Assist Technologies
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