Richard Armah
Salesforce Administrator @Trailhead By Salesforce
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WORK HISTORY
Salesforce Administrator @Trailhead By Salesforce
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports• Sandbox environment management• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience• Identify unused or underutilized platform features• Create a platform roadmap and define priorities, liaising with stakeholders• Own the communication of any platform changes to end users and stakeholders• Data management to improve Salesforce data quality, implementing rules and automation as needed• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer• User support tickets• Monitor and improve user adoption• New user and ongoing user training • Technical documentation• Working with integrated applications including [enter your additional applications e.g, DocuSign, Conga, Survey Gizmo, Mailchimp etc]
EDUCATION
Heritage College-Kansas City
Associate in Occupational Health
Metropolitan Community College-Penn Valley
Health Information Management and Coding
SKILLS
ABOUT RICHARD ARMAH
Advanced Recovery Systems has benefited from my expertise in cloud-based solutions and…
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