Richard Anthony Lobo
Deal Desk | Contract Management | Revenue Operations | Sales Operations | Bid Management
- Role
- Deal Desk Manager at HCLSoftware
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Richard Anthony Lobo
A seasoned professional with over 16 years of experience driving sales excellence through…
Experience
Deal Desk Manager
Jul 2024 — Present · Bengaluru, IN
Manage a team that helps in orchestrating Opportunity creation, Quoting, Discounting Approvals Facilitation, Deal Reviews, Agreements Review, New Account creation & Order Management Owning & facilitating Deal Construct, Deal Approvals & Deal Reviews Identifying Upsell and Cross-sell opportunities for new license sales through customer and install base analysis Maximize Deal size by suggestions on Upsell & Cross sell Suggest Sellers on discounting patterns based on available data Streamlined deal approvals by leveraging Fair Market Value (FMV) data, freeing up approver bandwidth for more strategic initiatives Regularly review process for quoting, approvals and implement standardization and process improvements Regulate discount compliance, manage Quote approval Pricing issues escalation, and validate paperwork requirements for all non-STD deals submitted Develop and implement KPIs and metrics for the team Mentor, lead, coach, train, and develop team members including completion of performance evaluations Manage request delegation and team workload to ensure efficient and balanced workflow Ensure clear communication of team goals, objectives, and performance expectations to all team members Mentor & coach team members and train Digital Sales, Sales Development Reps, Sales, and stakeholders on CRM, pricing, discounts, new programs, & engagement processes Serve as the primary point of contact for escalations, ensuring swift and effective resolution for various stakeholders
Education
GITAM Deemed University
Master of Business Administration (MBA), Operations Management and Supervision
2017 — 2018
Maratha Mandal
Bachelor of Commerce (B.Com.), Accounting
2003 — 2007
SVHS
SSLC, General Studies
1991 — 2002
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