Richard Adams

Executive Director, Customer Success @athenahealth

Canton, MA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2021 — Present

Executive Director, Customer Success @athenahealth

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Watertown, MA, US

EDUCATION

2002 — 2006

Bentley University

Bachelor's degree, Marketing

SKILLS

Microsoft ExcelCall CenterHealthcare Information TechnologyElectronic Medical Record (Emr)Physician Practice ManagementProcess ImprovementBusiness TravelRelationship DevelopmentData AnalysisEmrCross-Functional Team LeadershipHealthcare ConsultingStrategic ThinkingClient DevelopmentManagementHealthcare Information Technology (Hit)Customer RetentionReporting & AnalysisCustomer ServiceU.s. Health Insurance Portability and Accountability Act (Hipaa)People ManagementSalesforce.comMarketingPeople DevelopmentPhysician BillingHealthcare ITPresenterMedical BillingInter-PersonalConflict ResolutionExcelStrategic PlanningCapacity PlanningHipaaTraining & DevelopmentAccount ManagementWorkflow AnalysisGroup PresentationsCustomer Relationship Management (Crm)Leadership

ABOUT RICHARD ADAMS

Tenured Leader with 19+ years of SaaS experience in Health Information Technology, Ambulatory Revenue Cycle, and Client Relationship Management. Extensive experience in activating thriving partnerships and driving value and retention across all stakeholders through a results-oriented data based approach. Currently running the best Orthopedic based CSM team in the industry & passionate about helping my clients maximize their revenue in one of the most complicated industries out there.Looking to expand network with a focus on continuing Customer & Team Development in Healthcare,Information Technology, and Data Analytics.Skills include: People Management/Development, Financial Analytics, Team Capacity Modeling, Practice Workflow Consulting, Client Retention/Management/Development, Revenue Management/Expansion, Project Management, Strategic Management and Execution. Regular engagement with alongside VP\'s and C-level stakeholders to drive value and strategic alignment.

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