Rich Aird Fcmgr

Store Manager @B&Q

City Of Bristol, GB

Store Manager, in a £5M store, accountable for leading a team of 40 colleagues to deliver great service and drive sales whilst maintaining a safe workplace. Key Responsibilities• Analysing data to make customer focused decisions.• Communicate and engage with customers, role modelling a great experience.• Promote brand loyalty in the community.• Manage the core processes and all aspects of the employee life cycle.• Engage with the store team, empowering them to have a strong voice.• Spot under performance and manage through effective performance conversations and coaching.• Identify talent and support personal growth.• Creating a robust people and succession plan.• Understand local market trends and the competition. • Positively impact on sales, costs and profit.• Maximise product availability. • Accountable for health and safety, operating the store in a legal and compliant way.Key Achievements• Ambassador role for Transformation projects, leading and testing new processes across 21 stores. • Customer Lead for my region. Delivered the customer net promoter score for the year and recognised by peers for Team Player award.• Achieved audit for Safety, Legal Compliance and Profitable in 2023 audit. Supported local stores with learnings taking a proactive lead.

Bridgewater College

City & Guilds in Retail and Delivery, Retailing and Retail Operations