Richa Gupta
Customer Success | Account Management | Business Analyst
- Role
- Customer Success Manager at Staqu Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Richa Gupta
Customer Success Manager with 5+ years of experience working with enterprise SaaS clients…
Experience
Customer Success Manager
Sep 2022 — Present · IN
Single point of contact for all support-related post sales activities, managing enterprise accounts ensuring highest level of customer satisfaction.2.Owning overall relationship with the assigned clients, along with on-boarding, implementation, training, ensuring retention and customer satisfaction.3. Collaborating with the team internally in order to get the clients assigned tasks done effectively.4. Serving day to day activities of the client, solving client problems and strategizing client meetings with the team members.5. Ensuring timely and successful delivery of solutions and developments according to customer needs.6. Maintaining customer success metrics and data as directed.7. Communicating effectively with both internal and external senior level management to understand customer needs, retention and growth.8. Preparing necessary documentation/ visuals for clients to demonstrate performance and identifying areas of improvement.
Education
Biyani Group Of Colleges - India
Bachelor of Business Administration - BBA
2014 — 2017
MIT School of Business
Master of Business Administration - MBA
2018 — 2020
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