Richa Wadhwani

About Richa Wadhwani

Leading the charge at Airtel Business, my focus on process excellence has significantly enhanced operational efficiency. With a robust background in customer relationship management, the team and I have transformed service delivery, achieving higher customer satisfaction and retention rates. Our commitment to integrating CRM innovations aligns with Airtel\'s dedication to quality service and growth.My tenure as Project Delivery Manager has been marked by forging strong partnerships and solving complex business challenges. These collaborative efforts have been instrumental in setting industry benchmarks for customer service excellence in the telecommunications sector. At Airtel, we are not just about business development; we are about sustaining meaningful relationships that drive our mission forward.

Experience

1. Project Delivery Manager

   Airtel Business

   Jun 2023 — Present · Mumbai, IN

Education

• THE IIS University

  Master of Science (M.Sc.), Polymer Chemistry

  2010 — 2012

• Institute of Management Technology, Ghaziabad

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  2013 — 2015

Skills

• Operations Management
• E-Crm
• Business Relationship Management
• Customer Insight
• Customer Service Management
• Business Strategy
• Strategic Planning
• Microsoft Office
• Customer Service Operations
• Competitive Analysis
• Chemistry
• Market Research
• Negotiation
• Customer Service Training
• Project Management
• Performance Management
• Customer Relationship Management (Crm)
• Customer Retention
• Customer Service
• Leadership
• Customer Satisfaction
• New Business Development
• Product Development
• Search Engine Optimization (SEO)
• Teamwork
• Sales Management
• Team Management
• Business Development
• E-Commerce
• Marketing Strategy
• Marketing
• Copywriting
• Vendor Management
• Product Management
• Customer Support
• Content Management,
• SEO
• Management
• Team Building
• Quality Assurance