Richa Tripathi

About Richa Tripathi

I run the Philippines Service Node for Accenture GN SONG (Consulting & Strategy), where I scaled the Manila team 2x in 10 months to 25 members while growing revenue and establishing an Agentic AI-led CX platform practice for Financial Services. I build and scale AI-led CX platforms from 0→1 and 1→N driving real adoption, revenue, and operational impact. Over 15+ years, I’ve delivered enterprise CX platforms across CCaaS and AI-driven ecosystems, with a strong focus on turning platform capabilities into products that reduce cost-to-serve and improve customer outcomes. I lead end-to-end execution from strategy to live deployment across markets while building Manila into a Global Capability Center for AI-led CX. My work focuses on measurable outcomes: increasing automation, improving engagement, and driving efficiency through scalable, repeatable solutions. I’ve led programs across Google CCAI, Sprinklr, and Genesys ensuring adoption, operational performance, and sustained business value.

Experience

1. Managment Consulting Senior Manager

   Accenture

   Jul 2025 — Present · PH

   Lead Philippines Node for Service Product & Platform, managing end-to-end product lifecycle ownership for CRM, CX, and enterprise digital platforms across 5+ regions, impacting millions of users.• Define product portfolio vision and roadmap, integrating AI, automation, and personalization to deliver 20–30% efficiency gains and measurable business impact, while shaping the next-generation digital service ecosystem (2025–2030).• Grow business portfolio by connecting with clients, identifying high-value opportunities, and enabling $10M+ pipeline growth, linking product adoption directly to P&L outcomes.• Lead and nurture a 20+ member cross-skill/Platform team, fostering high performance, career growth, and a culture of innovation for scalable, global platform delivery.• Partner with C-level executives and global vendors, aligning product strategy with compliance, market regulations, and long-term strategic growth, delivering category-defining, AI-first platforms.

Education

• CHRIST CHURCH P.G. COLLEGE

  Commerce

• K J Somaiya Institute of Management

  Master of Business Administration - MBA

Skills

• Negotiation
• Channel Partners
• Sales
• Business Relationship Management
• Advertising
• Marketing
• Data Management
• Product Marketing
• Team Leadership
• Market Research
• Competitive Analysis
• Business Development
• Strategic Partnerships
• Strategy
• Customer Relationship Management (Crm)
• Business Strategy
• Brand Management
• Cross-Functional Team Leadership
• Financial Services
• Marketing Strategy
• Account Management
• Campaign Management
• Analytical Skills
• Banking
• Team Management
• Business Planning
• Sales Process
• Management