Richa Tiwari
Director Mega Gateway Operations @Delhivery
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WORK HISTORY
Director Mega Gateway Operations @Delhivery
IN
EDUCATION
Institute of Management Technology, Ghaziabad
Executive MBA, Business, Management, Marketing, and Related Support Services
ABOUT RICHA TIWARI
People-focused and results-driven operations leader with 15+ years of experience in supply chain management, logistics, customer operations, and process excellence. Passionate about building inclusive and high-performing teams that drive efficiency, innovation, and continuous improvement.I’ve led large Fulfillment centers, Processing Hubs, and Gateway operations, spearheading initiatives in workforce diversity, safety, and employee engagement. My approach combines data-driven decision-making with empathy and collaboration, creating environments where people feel valued and motivated to achieve operational success.Dedicated to transforming challenges into opportunities, strengthening processes, and fostering a culture of ownership and excellence across every level of the organization.Completing over 10k flying hours with zero safety incidents and top-tier customer satisfaction, building a strong foundation in quality, safety, operational excellence and swift decision-making in high-pressure and fast faced aviation environments.Graduated from IMT, Ghaziabad in Executive Program in Business Management (EPBM) and Post Graduate Diploma in Business Management (PGDBM).
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