Richa Singh

About Richa Singh

Experienced Customer Success and Operations professional with 19+ years of working collaboratively with customers and cross-functional teams to drive satisfaction, retention, and long-term value. My background spans customer success, IT service delivery, project and product management, and portfolio growth, with a consistent focus on delivering impactful results through teamwork and shared accountability.I thrive in collaborative environments where aligning with sales, technical, and delivery teams helps craft innovative, customer-centric solutions. By building strong, trust-based relationships with global clients and understanding their strategic objectives, I’ve contributed to success plans that drive measurable outcomes and long-term partnerships.I’m passionate about continuous improvement, operational excellence, and creating a supportive environment where teams can perform at their best. Grounded in emotional intelligence and a commitment to collective success, I take pride in being a dependable team player who puts customers and colleagues at the center of everything I do.

Experience

1. Director of Customer Success

   GEP Worldwide

   Jul 2025 — Present

Education

• PES Institute of Technology, Bangalore under Visveswaraiah Technological University

  B.E, Computer Science and Engineering

Skills

• Business Analysis
• Sdlc
• Requirements Analysis
• Project Management
• Project Planning
• Analysis
• Testing
• Cross-Functional Team Leadership
• Scrum
• Php
• System Testing
• Requirements Gathering
• Vendor Management
• Pre-Sales
• Business Process
• Quality Center
• Pmp
• Project Delivery
• Software Project Management
• Integration
• Agile Methodologies
• Management