Richa Sengar

About Richa Sengar

Customer Success Manager, highly motivated performance-driven professional with 10 years of expertise in Customer Success, Business Development, Sales, and Marketing and proven ability to get results, generate revenue, work in competitive industries, and successfully identifying, developing and managing new business opportunities within these markets.My role involves developing a deeper understanding of the customers’ objectives to identify opportunities and further align resources that will guide the customers to successfully use and maximize ROI with their Oracle SaaS solution.In addition to this, I have an unrelenting focus on the customer and a drive to deliver targeted, personalized, and relevant communications to maximize every interaction, assessing the maturity of deployed features and functionality and making recommendations for improvements and efficienciesBoth analytical and creative with a good understanding of data, identifying touchpoints, and managing stakeholders.Interests in:• Client advocacy and Trusted advisor• Customer retention • Business Development• Marketing Strategies• Learning New Technologies

Experience

1. Senior Customer Success Manager

   Salesforce

   Apr 2025 — Present

   CSM for NA and EMEA customer - IDMC and IICS platform

Education

• Mody University of Science and Technology , Laxmangarh

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

• IBS Hyderabad

  Master of Business Administration (M.B.A.), Finance, General

Skills

• Research
• Customer Service
• Market Research
• Business Strategy
• Business Development
• Public Speaking
• Customer Relationship Management (Crm)
• Marketing Strategy
• Management
• Teamwork
• Team Management
• Marketing