Richa Rautela
Building Agentic AI Solutions | Digital Transformation & Strategy | FMS, Delhi
- Role
- Cx Transformation Lead at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Richa Rautela
Transformation & Solutioning Lead at EXL Services, driving end-to-end opportunity identification and feasibility studies for global clients in travel and retail industries. Skilled in managing RPA & AI ML automation projects, as well as conversational AI solutions to enhance customer experience. Successfully led solutioning and due diligence for transformation and process improvement initiatives. Recognized for high performance and go-getter attitude with an \"Early Trailblazer Award\". Previous experience in process improvement, project management, sales strategy, and sales enablement. Expertise in analyzing data, identifying growth opportunities, and instituting best practices to improve operational preparedness. Throughout my career, I have been recognized for my high performance, go-getter attitude, and early trailblazing achievements.
Experience
Cx Transformation Lead
Nov 2024 — Present · Noida, IN
Currently leading the charge in Agentic AI at EXL, where I own the P&L and development of LLM-powered products designed to transform enterprise productivity. Leading client conversations to bridge the gap between complex AI research and production-ready tools, managing cross-functional teams to deliver high-impact, autonomous AI solutions.
Education
Faculty of Management Studies - University of Delhi
Master of Business Administration (MBA)
2013 — 2015
Nirmala Convent, Kathgodam(Nainital)
Class X
2002 — 2004
Govind Ballabh Pant Engineering College
B-Tech, Electronics and Communication
2006 — 2010
Skills
- Children's Rights
- C++
- Team Motivation
- Business Analysis
- Strategy
- Html
- Teradata
- Corporate Strategy
- Core Java
- Etl
- Interpersonal Skills
- Key Account Development
- Working with Children
- Human Rights
- Cross Cultural Management
- Management
- Unix
- Vhdl
- Simulations
- Shell Scripting
- Db2
- Business Strategy
- Team Management
- Market Research
- Interpersonal Communication
- Presentation Skills
- C
- Cross-Functional Team Leadership
- Informatica
- Sql
- Unix Shell Scripting
- Oracle
- Requirements Analysis
- Corporate Social Responsibility
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