Richa Rathore

About Richa Rathore

I was working with Teleperformance from 5 years and as quality analyst from last 3 years. I coach associates basis on there errors and provide feedback how can we do better to enhance customer/seller experience. I conduct team huddles, ensure we met all client deliverables. I prepare daily insights of audits to fill knowledge gap. Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed. Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in quality operations and dedicated to maximizing quality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experience

1. Quality Assurance Analyst

   TP

   Present