Richa Kumari

About Richa Kumari

Strategic Operations & Program Delivery Leader | PMP® | Lean Six Sigma Green BeltDriven by a passion for excellence in client service, I bring 13+ years of leadership in the service sector spanning technology, retail, finance, telecom, and social media. My core is rooted in optimizing processes, managing complex projects, and empowering cross-functional teams to deliver world-class outcomes. End-to-End Project LeadershipFrom planning to deployment and optimization, I’ve launched and managed high-impact programs for Fortune 500 brands and high-growth companies. I lead initiatives across verticals like Banking and Telecom, coordinating technical and non-technical resources to meet strict timelines and quality standards. Operational Excellence AdvocateCertified in PMP® and Lean Six Sigma, I specialize in strategically aligning tools, analytics, and processes to drive measurable improvements. At Amazon’s ATO team, I championed automation in content moderation and ad policing minimizing defect rates, reducing turnaround times, and saving multiple FTEs through continuous improvement. Social Media & Customer Engagement ExpertAs a recognized SME in social media administration and moderation, I’ve refined client interactions using Khoros and Talkwalker platforms. I worked with social media strategy team and care programs, helping clients strengthen community engagement while resolving real-time operational issues. Client-Centric, Data-Driven PartnerI’m passionate about stakeholder alignment working collaboratively with clients, analysts, and strategists. My data-informed approach has supported quarterly business reviews, advertiser education programs (achieving reduction in customer contacts), and continuous improvements through RCA, audits, and training. Team Builder & Cross-Functional ConnectorWhether mentoring Amazon’s SPS & TAM teams or developing quality processes for packaging operations at Indegene, I’ve consistently built and coached high-performing teams. My strength lies in fostering cohesion across diverse groups marketing, tech, analytics to deliver outcomes that matter.Let’s connect if you’re looking for a proactive leader who combines operational rigor, client empathy, and social media expertise to elevate service delivery and drive strategic impact.

Experience

1. Customer Strategy and Design Tech and Trasformation

   Deloitte

   Feb 2026 — Present

Education

• Bangalore University

  Master's degree

• Annamalai University

  Master of Business Administration - MBA

• Ms Ramaiah College Of Arts Science and Commerce

  Bachelor's degree