Richa Jasrotia
Training and Placement Executive @Model Institute Of Engineering And Technology
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WORK HISTORY
Training and Placement Executive @Model Institute Of Engineering And Technology
Jammu & Kashmir, IN
EDUCATION
TIT Technocrats Group of Institutions, Bhopal
Bachelor of Technology - BTech, Computer Science
ABOUT RICHA JASROTIA
I’m an Application / Technical Support professional with a B.Tech in Computer Science (2021) and hands-on experience supporting applications, users, and business operations in enterprise environments.I began my career at Cognizant, where I built a strong technical foundation and worked closely with applications, incidents, and client requirements. I later gained exposure to corporate operations and client service at Wipro and FIS, strengthening my ability to handle users, priorities, and real-time business needs.What I do best:• L1/L2 Application & Technical Support• Incident, ticket & production issue handling• Root cause analysis and escalation management• Client/user communication & SLA adherence• Coordination with development, infra & QA teamsI’m currently seeking opportunities as an Application Support Engineer / Technical Support Engineer / IT Support, where I can contribute to system stability, user satisfaction, and continuous service improvement. Open to full-time or contract roles | Immediate joinerLet’s connect if you’re hiring or would like to discuss support opportunities. Feel free to connect with me here on LinkedIn or reach out via r••••••••@gmail.com
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