Richa Goyal
Team leader at RiseOTB, Expert in E-Commerce, Team Management & Partner Support.
- Role
- Analyst Process Associate Trust & Safety at Riseotb
- Location
- Etawah, UP, IN
- LinkedIn followers
- 500 followers
About Richa Goyal
Promoted from Partner Support Associate to Team Leader based on consistent performance and strong domain expertise. Provided end-to-end support to merchants by resolving operational and technical issues in collaboration with internal technical and business teams. Cross-skilled in Content Writing, Dispute Resolution, and Quality Assurance, supporting audit reviews, case evaluations, SOP adherence, and quality improvements.Led and mentored teams of 20–25 members for over 3 years, ensuring effective workload management, quality delivery, and achievement of KPIs. Shared structured feedback with management by identifying recurring issues, quality gaps, and operational trends to drive continuous process and performance improvements.Conducted fraud risk analysis for Walmart’s e-commerce platform, monitoring user activity to identify policy violations and high-risk behavior. Analyzed and mitigated fraud trends, contributing to a 20% reduction in fraud-related incidents through proactive, data-driven interventions. Documented emerging fraud risks and helped implement safeguards that protected sellers from impersonation and fraudulent activities.Experienced in OSINT investigations, social media monitoring, and fraud detection tools. Proficient with LexisNexis, Dun & Bradstreet (D&B), Jira, Salesforce, AI-based fraud prevention tools, and Persona. Strong understanding of U.S. regulatory compliance, e-commerce policies, and KYC/KYB investigation frameworks.
Experience
Analyst Process Associate Trust & Safety
Jan 2024 — Present · IN
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Arts - BA, Humanities and social sciences
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