Richa Gaur

About Richa Gaur

Customer Development Manager

Experience

1. Deputy Manager -customer Development

   DHL Supply Chain

   May 2022 — Present · Delhi, IN

   Working as Customer Development Manager, I am managing customers in Retail and Technology domains. My core responsibility is to strengthen customer relationship by ensuring hassle-free service experience to customers. I plan and build strategies that can support customer efficiently and help them achieve their goals. I am managing both warehousing and transportation (PTL & FTL) services for customers.My key responsibilities are:* Customer Management: Account Plan; Meetings, Monthly & Quarter Business Reviews.* Contract Management: Renewal of Contract; Commercial discussion; Risk Assessment & RAF evaluation.* Escalation Management: Handle customer escalations on a day-to-day basis and provide feasible solutions.* P&L Analysis: Keep a track on business performance in terms of Revenue GP growth on a monthly basis by analyzing P&L.* Reconciliation activities and process management.* Billing & Payment Outstanding Management* Internal platform management for Business Case Assessment and Contract Database management.* Business Growth: Work of new business opportunities derived from existing customers.

Education

• St. Thomas Convent School

  Primary Education

  1986 — 1991

• Bangalore University

  MS Mass Communications

  2005 — 2007

Skills

• Public Relations
• Internal Communications
• Media Relations
• Corporate Communications
• Reputation Management
• Press Releases
• Media Planning
• Content Writing
• Web Content Writing
• Corporate Social Responsibility
• Brand Management
• Publicity
• Content Development
• Social Media
• Newsletters
• Strategic Communications
• Marketing Communications