Richa Bajpai

Sfdc Admin Developer @Custom Ink

US

Administer and maintain Salesforce org, overseeing user access, profiles, roles, and permission sets to ensure system security and compliance.• Build, maintain, and optimize Flows, Approval Processes, and Validation Rules to streamline and automate complex business workflows.• Configure Omni-Channel routing, Case Escalation Rules, and Queue Management to enhance customer support operations.• Lead data migration and cleansing efforts from legacy systems using Data Loader, ensuring clean and reliable data in Salesforce.• Create custom reports and dashboards to deliver actionable insights to executives and department heads.• Collaborate with cross-functional teams to define requirements, translate business needs into technical solutions, and drive adoption.• Manage integrations with external systems through APIs and MuleSoft for real-time data synchronization.• Oversee sandbox management, deployments, and release coordination using Change Sets and Git version control.• Provide training, documentation, and user support to improve system understanding and efficiency across departments.• Monitor system performance, data integrity, and compliance with Salesforce best practices