Richa Agarwal

Vice President Customer Success Lead in Global Technology Vendor Management at JPMorgan Chase & Co.

Role: Vice President at JPMorganChase
Location: New York, NY, US
LinkedIn followers: 500 followers

About Richa Agarwal

Experienced Strategy & Business Manager with a demonstrated history of working in the financial services industry. Skilled in implementing projects that affect over employees, process improvements, communication, technology, leadership, marketing and more. Has a Bachelor\'s Degree focused in Operations Management from The Ohio State University Fisher College of Business.

Experience

Vice President
JPMorganChase
Apr 2022 — Present · New York, NY, US
Vice President, Product Lead, Employee Experience Product Listening• Centralized and prioritized HR Product Outcomes to be consumed and actions from a dashboard to deliver an overall enhanced employee experience to improve quality of products• Centralized user insights into a repository and made accessible to PMs and UX teams• Improved operational effectiveness across listening channels to reduce time to insight• Managed team agility with use of Objective & Key results (OKRs), Jira, Jira align, product roadmaps, and Kanban boards to deliver updates Vice President, Chief of Staff, Cloud Services’ Strategy & Business Team infrastructure platforms• Collaborated with leadership team to align business goals, streamline operations, ensure effective execution of key initiatives and spearhead strategic initiatives and priorities for over employees globally• Communications and Culture Management: Developed and executed internal communication strategy, including town halls, offsites, recognition portals, access to leadership, and more • Finance & Workforce Management: Partnered with Finance and Business management on technology and T&E spend along with leading monthly review process to ensure team and stakeholders were aligned to budget plans • Strategic Partnerships and reporting: Managed teams overall Book of Work and Objective and Key results to manage monthly targets and provide up to date reports to leadership and CIO during Monthly and Quarterly Business reviews

Education

The Ohio State University Fisher College of Business
Bachelor's Degree, Operations Management and Supervision
2013 — 2017

Contact information

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Work email
•••••@jpmorganchase.com
Personal email
•••••@•••••.com
Direct dial
+14•••••••25

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Current company

JPMorganChase

Financial Services · 10K employees · 270 Park Avenue, New York, NY, 10017-2014, US

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

jpmorganchase.com

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