Richa Abraham
Renewal Manager @GitLab
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WORK HISTORY
Renewal Manager @GitLab
Saint John, NB, CA
Manage a high-volume portfolio of SMB subscription renewals, owning the end-to-end renewal lifecycle and protecting Annual Recurring Revenue (ARR).Engage customers ahead of renewal to secure timely renewals, reduce churn, and align subscriptions with current usage and business needs.Analyze seat utilization, overages, and adoption trends to recommend subscription adjustments, expansions, or right-sizing.Prepare and manage renewal quotes, add-ons, seat changes, billing updates, and contract amendments while ensuring pricing and policy compliance.Partner cross-functionally with Account Executives, Customer Success, Finance, Legal and Sales Operations to resolve billing or licensing issues and ensure a seamless renewal process.
ABOUT RICHA ABRAHAM
A dedicated IT Professional with over 5 years of hands-on experience in IT support…
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