Rich Szaflik
Client Delivery Director of Strategic Accounts | Client Success Champion, Driving Revenue Growth, Service Adoption
- Role
- Client Delivery Director of Strategic Accounts at Black Box
- Location
- North Aurora, IL, US
- LinkedIn followers
- 500 followers
About Rich Szaflik
Strategic delivery executive with 20+ years of experience driving digital transformation, revenue growth, and operational excellence. Recognized for building high-performing teams (30 direct and 450 indirect individuals) and maximizing client technology investments across Banking, Construction, Education, Federal Government, Financial Services, Healthcare, Manufacturing, Retail, Technology, and Telecom.Proven track record managing end-to-end client engagements, from business development to operational delivery and transformation programs. Managed accounts up to $30M and portfolios up to $75M annually, consistently delivering measurable business value.PMP and ITIL-certified, driving digital transformation and IT modernization, innovative cloud and data center modernization, ERP optimization, and Connected Building solutions that create measurable growth and lasting client impact.Email: r•••••••@gmail.comPhone: 84••••••24Specialties: Consulting; Portfolio & Program Mgmt; Leadership & Business Development; Business Process Improvement; Client Engagement Management; Strategic Planning; Budgeting & Forecasting; Growth & Profitability; Continuous Improvement & Automation; Contract Mgmt & Negotiation; Leadership; Product Management; Vendor Management; Risk Management
Experience
Client Delivery Director of Strategic Accounts
Jun 2021 — Present · North Aurora, IL, US
Delivery leader accountable for end-to-end operations and portfolio expansion across multi-industry accounts, driving revenue growth, margin optimization, and service adoption. Proven in exceeding KPIs, modernizing technology initiatives, and cultivating C-suite relationships to expand services and strengthen client retention, while leveraging automation, governance, and strategic contracts to deliver measurable business impact.
Education
Northern Illinois University
Bachelors of Science
1996 — 2000
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