Rich Smith
- Role
- Software Integrator at Calabrio
- Location
- Gallatin, TN, US
- LinkedIn followers
- 500 followers
Experience
Software Integrator
Jul 2021 — Present · US
Responsible for a successful customer journey with highly innovative solutions for Companies strategic growth. Providing WFO and WFM solutions as well as business strategy to Customers and Partners to ensure \"End\" Client Business successes. Enable recommendations on seamless growth both locally and Globally on KPI and Business plans. Architecting CCaaS business integrations such as Genesys Cloud, Cisco, Avaya, Five9, Amazon Connect, Twilio, UJet, amongst others.
Education
University of Phoenix
Bachelor's Degree, Business Information Technology
1998 — 2000
Skyline College
Associate's Degree, Accounting and Business/Management
2000
Las Positas College
Cisco Networking Associate Certification (CCNA)
2013 — 2014
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