Rich Rocco
Supervisor, Issues Resolution Group . Operational Excellence
- Role
- Manager at MSA - The Safety Company
- Location
- Monroeville, PA, US
- LinkedIn followers
- 500 followers
About Rich Rocco
I bring a proven track record of driving operational improvements, enhancing customer…
Experience
Manager
Dec 2002 — Present
MSA Safety, Cranberry Township, PA - 2015 – PresentManager, Customer Service (April, 2015 – Present)• Maintain Core Responsibilities listed in the Supervisor I, and II Roles. Personnel responsibility increase to 17 associates.• Responsible for growing new team, Technical Product Support• Assisted in the development of responsibilities for new associate by collaborating with Engineers and Sales to determine the best way to support our new more technically evolved product lines.• Created new job performance review template used to measure performance of new team member• Team Member-G1upgrade program. Responsible for coordinating and performing upgrade tasks on existing equipment purchased from MSA• Team Lead ICLIC (Informational database) Migration to Web Platform• Customer Service Liaison for New Hire Orientation Classes o Major Accomplishments: Received positive reviews for my performance on the upgrade team Received Rating of Exceeds Expectations for performance Successfully completed upgrade on over units New Associate and position has earned high praise for work being done on new product support.
Skills
- Account Management
- Sales Operations
- Sales
- Customer Service
- Customer Satisfaction
- Direct Sales
- Cross-Functional Team Leadership
- Strategic Planning
- Coaching
- Sales Management
- Management
- Team Building
- Project Management
- Sales Process
- Salesforce.com
- E-Commerce
- Process Improvement
- B2b
- Team Leadership
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