Richard Riddle

About Richard Riddle

I am a highly accomplished, dynamic, and forward-thinking mortgage servicing executive with extensive experience executing world-class operational initiatives in diverse, fast-paced, and ever-changing financial environments. Additionally, I demonstrate a proven track record of success driving operational excellence and servicing best practices positioning organizations as industry leaders in highly competitive landscapes.My background includes leveraging technical expertise and business acumen to champion organizational mission and goals through strategic process optimization and relationship management. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with enterprise vision while consistently delivering measurable business outcomes including 40% faster remittance processing, 50% reduction in operational costs, and multi-million-dollar efficiency improvements.I am adept at developing powerful teams, establishing expectations, communicating vision, and monitoring performance to maximize effectiveness. I am a proactive executive utilizing a servant leadership approach to propel mortgage servicing innovation across organizations, focusing on providing my teams with the tools they need while allowing them to shine and deliver exceptional results for all stakeholders.

Experience

1. Servicer Oversight

   CrossCountry Mortgage, LLC

   Jun 2024 — Present

   In this pioneering role, I am architecting a new servicer oversight department from the ground up, establishing comprehensive frameworks that ensure regulatory compliance while optimizing operational efficiency for this nationwide mortgage lender.Developed and implemented a complete servicer oversight program, crafting detailed policies, procedures, and workflows that provide a solid foundation for sustainable growth and scalability.Negotiated strategic vendor contracts and service-level agreements, applying rigorous analysis and skilled negotiation to reduce setup costs and monthly operational fees.Enhanced the loan boarding process through strategic automation initiatives, processing an average of loans weekly while significantly reducing manual intervention and resource requirements.

Education

• The Council for Six Sigma

  Yellow Belt

• University of Notre Dame

  Bachelor of Arts - BA, Economics (minor, Gender Studies)

  2000 — 2002

• Holy Cross College

  Associate of Arts - AA, General

  1998 — 2000

Skills

• Leadership
• Residential Mortgages
• Real Estate
• Mortgage Servicing
• Mortgage Lending
• Contract Negotiation
• Loans
• Mortgage Underwriting
• Finance
• Business Development
• Loan Origination
• Loss Mitigation
• Account Management
• Mortgage Banking
• Financial Analysis
• Microsoft Office
• Sales
• Banking
• Fha
• Refinance
• Sales Management
• New Business Development
• Customer Service
• Loan Servicing
• Management
• Microsoft Excel