Rich Radosevich
Senior Sales Engineer | AI Analytics & Enterprise Pre-Sales | 10+ Years Closing $2M–$25M Deals | MEDDIC & Demo2Win Certified
- Role
- Ai Analytics Solution Consultant at Verint
- Location
- Concord, NC, US
- LinkedIn followers
- 500 followers
About Rich Radosevich
I\'m AI Certified. I design and deploy AI systems that transform contact centers — from LLM-powered agent assist to automated QA, speech analytics, and RAG-driven knowledge surfacing. My work sits at the intersection of GenAI, voice analytics, and enterprise SaaS, helping organizations reduce handle time, improve quality, and scale AI safely.What I do- Deploy LLMs, STT engines, and ML scoring models at enterprise scale - Architect GenAI workflows for agent assist, summarization, and QA automation - Build RAG pipelines that surface knowledge with accuracy and governance - Integrate AI with CRMs, QA platforms, and telephony systems - Lead executive demos, solution strategy, and customer-facing innovation Impact- Reduced QA review time by 40–70% using AI-driven scoring - Designed multimodal agent-assist workflows cutting handle time by 20–30%- Delivered enterprise GenAI pilots that moved to production in under 90 days - Led customer workshops and events with C-level audiences I bridge technical complexity with business clarity — translating AI into outcomes.
Experience
Ai Analytics Solution Consultant
Dec 2022 — Present
I happily design/demo AI/GenAI solutions for enterprise contact centers, focusing on LLM workflows, QA automation, and voice analytics.Key Contributions- Built and deployed LLM-powered QA automation workflows reducing review time by 40–70%- Designed RAG knowledge retrieval systems improving agent accuracy and speed - Integrated STT + LLM pipelines for real-time agent assist - Created demo-to-win strategies that increased solution adoption across enterprise accounts - Led customer-facing workshops, executive briefings, and AI innovation sessions - Partnered with product and engineering to shape roadmap and solution strategy
Education
Hibbing Community College
AA, Business
2005 — 2007
University of Wisconsin-Superior
Bachelor of Science - BS, Business Administration, Management and Operations
2008 — 2010
Hibbing High School
Diploma, grade school
2001 — 2005
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