Rich Orvino
Associate Director, Client Success @Hello Heart
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WORK HISTORY
Associate Director, Client Success @Hello Heart
Chicago, IL, US
Lead Hello Heart\'s strategic public sector clients with end-to-end ownership of client lifecycle, including, but not limited to, member adoption, account retention and client satisfaction
EDUCATION
Elmhurst University
Bachelors, Business Administration and Management, General
SKILLS
ABOUT RICH ORVINO
Every business needs a top talent; this is where I come into play. Driving Success and Building Strong Client RelationshipsWith a proven track record of managing large enterprise accounts, I thrive in high-paced environments where customer loyalty and revenue growth go hand in hand. My focus is always on proactive issue resolution and continuous process improvement—ensuring that clients not only remain satisfied but also continue to grow with the company. Leading Teams and Delivering ResultsI pride myself on my strong leadership skills, empowering cross-functional teams to develop tailored solutions that exceed client expectations. Whether it\'s navigating conflict resolution, implementing strategic initiatives, or managing CRM tools, my goal is always to ensure top-tier client satisfaction and operational excellence. Growth, Strategy, and RetentionUpselling, stakeholder engagement, and strategic planning are just a few areas where I\'ve demonstrated my ability to drive impactful results for both clients and organizations. My dedication to client retention through business development and process optimization has consistently led to stronger relationships and increased revenue streams. Communication and CollaborationI am passionate about effective communication—both with clients and internal teams. I believe in building strong professional relationships through clear presentations, active engagement, and conflict resolution that keep projects on track and stakeholders aligned.Areas of Expertise• Client Relationship Management• Customer Service Excellence• Strategic Account Management• Cross-Functional Team Leadership• Revenue Growth & Retention• Strategic Planning & Execution• Client Satisfaction & Loyalty• Upselling & Business Development• Process Improvement & Optimization• Contract Negotiation & Renewal• Stakeholder Engagement• Issues & Conflict ResolutionLet\'s connect if you\'re looking to strengthen client relationships, optimize processes, and drive revenue growth in your organization!
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