Rich Marrone
Dell Technologies
- Role
- Product Group Global Services Engineering & Technology at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rich Marrone
40 yrs. of engineering, operations and executive leadership experience within consumer /…
Experience
Product Group Global Services Engineering & Technology
Aug 1999 — Present · Austin, TX, US
Global Support of Consumer, Client and Enterprise Class Products & ServicesGlobal Services Delivery- Warranty Cost Engineering-(NPI, NSI, NTI) New Product, Services, Tools Introduction- Business Process & System Development- Serviceability, Supportability & Sustaining Engineering- Repair & Test Engineering- Diagnosis & Diagnostic Engineering- Resolution Expert Center- Services Technology Office, Design for ServicesProduct Group and Global Operations- New Product Introduction- Quality, Reliability. & Operations Engineering - Business, Process & System Development- International Product Support & Failure Analysis- Advanced Quality Planning & Product Sustaining Engineering- Customer Experience & Customer Account Support
Education
Clarkson University
BS
Rensselaer Polytechnic Institute
Master of Science - MS
Skills
- Process Development
- Scientific Problem Solving
- Process Improvement
- Engineering
- Cloud Computing
- Materials Testing
- Team Building
- Product Development
- Voice of Services
- Manufacturing
- Services Technology
- Productivity & Waste Reduction
- Program Management
- Customer Relationship Management (Crm)
- Technical Account Management
- Six Sigma
- Operations Research & Engineering
- Materials Science
- Account Management
- Cross-Functional Team Leadership
- Customer Satisfaction
- Quality & Reliability Engineering
- Test Automation
- Storage
- Cooking
- Hardware Diagnostics
- Troubleshooting
- Patent Portfolio Analysis
- Product Management
- Integration
- Process Engineering
- Customer Account Management
- Business Process Improvement
- Regulatory & Safety
- Big Data Analytics
- Serviceability & Supportability Engineering
- Experimental Design & Anova
- Vendor Management
- Warranty Cost Engineering
- Advanced Statistical Analysis
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