Rich Leach
Chief Executive Officer @Hiya
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WORK HISTORY
Chief Executive Officer @Hiya
FCA-regulated digital consumer finance and subscription platform (SMF29 approved).Working with investors and Board stakeholders to strengthen governance, scale operational capability and maximise sustainable returns.Full executive accountability for operational performance, conduct, risk and commercial delivery across lending, servicing, complaints, collections, logistics and procurement.
EDUCATION
University of Bradford
Bsc, Business and Management
ABOUT RICH LEACH
I’m a commercially driven COO who gets under the skin of a business quickly — understanding what’s working, what isn’t, and where performance and conduct genuinely sit. I’ve led regulated businesses through growth, turnaround and sustained scrutiny across financial services, enforcement, lending and digital subscription models.My experience spans teams of 50 to including senior leadership roles within Barclays and across complex multi-entity environments. I operate comfortably at Board level, but stay close enough to operational delivery to ensure strategy translates into real performance, strong customer outcomes and disciplined execution.I build accountable leadership structures, embed governance and root cause frameworks, and scale operations without losing grip on detail. I understand what investors expect, what regulators demand, and what it takes to run resilient operations that stand up to scrutiny.I’m adaptable in style — able to operate strategically with Boards and investors, while also integrating directly with management teams where needed to support delivery and strengthen capability.
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