Rich Jeremiah
Financial Services Executive | Operations | Product | Program | Process | Risk | Payments
- Role
- Senior Vice President, Head of Payment Operations at Customers Bank
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Rich Jeremiah
An accomplished and highly insightful senior financial services executive with comprehensive global and domestic expertise in project management, staff coaching-mentoring, risk management, process improvement, and operations management. Leads, coaches, consults, and delivers through the use of Lean, Six Sigma, Agile, and executive coaching. Works to create and drive change agendas to achieve significant customer, financial, and operational results. Builds environments for teams to deliver sustainable change fueled by personal and team learning / development. Emphasizes data-centric problem-solving and emotional intelligence as the driving forces to effective leadership.
Experience
Senior Vice President, Head of Payment Operations
Dec 2024 — Present
Hired to drive a payments transformation across people, process and technology. Customers Bank has an aggressive growth and change agenda that will deliver sustainable solutions for our customers, shareholders, associates and regulatory needs. I work daily with product, tech, risk and commercial bankers as I lead the transformation of all wire, ACH and real time payment operations.
Education
University of Richmond
Bachelor of Arts
1994 — 1998
Georgetown University
Leadership Coaching
2013 — 2014
Skills
- Cross-Functional Team Leadership
- Process Improvement
- Six Sigma
- Banking
- Retail Banking
- Agile Methodologies
- Management
- Analytics
- Business Analysis
- Financial Services
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