Rich Holden
Vice President - Mortgage Operations Manager | Sales & Operations Support | Mortgage & CRM Specialist | Process Optimization Leader
- Role
- Vice President - Mortgage Operations Manager at Eastern Bank
- Location
- Manchester, NH, US
- LinkedIn followers
- 500 followers
About Rich Holden
With 25 years of experience in the mortgage industry — 10 of those in management — I bring a deep understanding of both sales and operations. As Vice President - Mortgage Operations Manager I serve as a vital link between executive leadership, sales, and operational teams. I specialize in aligning strategic goals with efficient execution, and supporting high-performing teams. My expertise includes onboarding and training, vendor contract oversight, reporting, and CRM leadership—as the Subject Matter Expert for Total Expert. I also lead the Central Disclosing department, where I ensure full compliance with investor and regulatory requirements, continuously improve workflows, and mentor staff on loan products and policy updates.Known for my proactive approach, attention to detail, and cross-functional collaboration, I focus on building systems that empower teams, streamline operations, and support long-term organizational success.Admin expertise in TotalExpert and SimpleNexus.
Experience
Vice President - Mortgage Operations Manager
Feb 2026 — Present · Manchester, NH, US
Originally HarborOne Mortgage acquired by Eastern Bank in 2026
Education
Nichols College
Bachelors, Finance
1997 — 2001
Skills
- Loan Origination
- Sales
- Banking
- Financial Analysis
- Salesforce.com
- Credit
- Analysis
- Outlook
- Loans
- Finance
- Mortgage Banking
- Customer Service
- Credit Analysis
- Underwriting
- Powerpoint
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