Rich Frank

About Rich Frank

I’m a collaborative, customer-focused sales and success leader with 15+ years of experience driving digital transformation across industries like education, professional services, financial services, healthcare, and software & data platforms. My expertise spans digital sales, strategic account management, and customer success, with a strong track record of aligning technology to business outcomes. Throughout my career—including time at Microsoft, where I focused on AI, cloud solutions, and modern workplace innovation—I’ve earned a reputation for being a fast learner, strong communicator, and trusted advisor. I bring clarity and structure to complex, cross-functional initiatives, always prioritizing relationships, results, and real impact. I thrive in environments where curiosity, teamwork, and purpose fuel progress. Whether I’m leading teams or guiding customers through change, I focus on making technology feel accessible, empowering, and human.

Experience

1. Cloud & Ai Platforms Specialist

   Microsoft

   Sep 2025 — Present · Los Angeles, CA, US

Education

• California State University-Northridge

  Business Administration and Management

Skills

• Merchandising
• Retail
• Employee Training
• Microsoft Crm
• Leadership
• Retail Sales
• Customer Satisfaction
• Time Management
• Ordering Systems
• Loss Prevention
• Sales Operations
• Customer Retention
• Store Management
• Customer Service
• Team Building
• Team Leadership
• Microsoft Dynamics
• P&L
• Profit
• Inventory Management
• Inventory Control
• Communication Skills
• Digital Photography
• Microsoft Office
• Sales