Rich Engmann

Customer Success @Becklar

Ogden, UT, US

Ensuring long-term customer success and satisfaction by helping customers implement innovative safety solutions, providing expert training, and facilitating seamless coordination between their teams and our internal departments- Built and maintained relationships with customers as a trusted advisor throughout multiple levels- Proactively researched the needs of enterprises and worked with internal partners to find solutions to those needs- Developed Standard Operating Procedures to facilitate the implementation of successful safety standards by customers and partners across various industries- Developed Admin Training Guides, training presentations, and customer support articles to facilitate uniform training for end users and their supervisors- Trained customers and partners in the latest capabilities of industry-leading safety solutions- Created and maintained business reports on a weekly, monthly, and annual basis- Provided technical support to customers.

Western Governors University

Master of Business Administration - MBA, Business Administration and Management, General

Brigham Young University - Idaho

Bachelor's degree, Marketing - Professional Sales