Rich Ebalo
- Role
- Cloud & Infra Services Specialist at Nektar Therapeutics
- Location
- Vallejo, CA, US
- LinkedIn followers
- 500 followers
About Rich Ebalo
Experienced Information Technology Administrator. Skilled in OS X, Databases, Domain Name…
Experience
Cloud & Infra Services Specialist
Feb 2023 — Present
Provided High-C level executive support for hardware, software and web base applications by providing white glove service.\\\\n Ability to provide recommendations/administration/troubleshooting around SCCM.\\\\n Preform On-Boarding process by creating new user account in Active Directory, Azure, and Exchange Admin Center.\\\\n Image and managed all PC’s using SCCM.\\\\n Tested and supported Audio/Video Conference calls.\\\\n Setup and supported iPhones by using Microsoft Intune.\\\\n Assisted Server team on getting information to specific servers.\\\\n Created and tracked all Incidents and Request on Service Now ticket system.\\\\n Troubleshoot and investigate all issues/ongoing issue and resolve in a timely matter.\\\\n Remote tools for PC, Remote Desktop and VDI using SCCM or Bomgar, for iPhone remote tool using Bomgar\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Heald College-Concord
Associate of Arts and Sciences (A.A.S.), Computer Science
1998
Skills
- Training
- Lotus Notes, Rane/Serato, Cisco Webex, Office Communicator, Ms Lync
- Network Engineering
- Customer Satisfaction
- Telecommunications
- Software Documentation
- Ticketing Systems: Mas 90/200, Frontrange, Numara/Track-IT, Service-Now, Altiris
- Integration
- Software Application: Ms Office Suite, Active Directory, Exchange Management,
- Help Desk Support
- Windows 7
- Mobile Devices
- Technical Support
- System Administration
- Testing
- Ebonics
- Windows Xp
- Virtual Private Network (Vpn)
- Systems: Microsoft Windows 2000, Xp, Win7, Mac Os
- Team Leadership
- Mobility Support: Blackberry, Ios Devices – Iphone & Ipad, and Android
- Sharepoint
- Firewalls
- Networking
- Windows Server
- Dns
- Computer Hardware
- Windows
- Microsoft Exchange
- Visio
- Vpn
- Remote Desktop
- Troubleshooting
- Active Directory
- Hardware
- Os X
- Cross-Functional Team Leadership
- Xp
- Security
- Vendor Management
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