Rich Carvalho

About Rich Carvalho

Highly accomplished Service Operations Leader with a reputation for crafting and implementing innovative and successful strategies to improve customer loyalty and revenues. Provides oversight, training and mentoring in support of continuous improvement with emphasis on prioritization of initiatives, efficiencies and/or revenue opportunities across all lines of business. An operationally grounded and integrity-based leader who continually produces results, year after year. Open to a variety of industries, including financial services, hospitality, healthcare, retail and business services.CORE COMPETENCIES:Operations Leadership • P&L Management • Team Building • Training • Customer Service & Retention Revenue Growth • Coaching & Mentoring • Employee Development • Compliance • BudgetingCost Reduction & Containment • Safety • Risk Management

Experience

1. Vice President Operations

   Shields Business Solutions

   Jan 2010 — Present · Moorestown, NJ, US

   Primary responsibilities: Recruits, interviews, selects, and trains operations personnel; manages the coordination of route, dispatch, vault, and terminal operations; provides for the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures; and develops and maintains customer service capabilities among all operations staff; responds promptly to customer inquiries and/or complaints. Additional responsibilities include:• Controls overtime hours, monitors employee vacation schedules and maintains effectiveness and efficiency of route, terminal, and vault operations.• Delivers employee training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.• Develops cooperative relationships with local, state, and federal law enforcement agencies and maintains company compliance with regulatory statutes involving DOT, OSHA, and EPA.(Promoted from initial role as Operations Manager.)

Education

• Rutgers University

  Criminal Justice/Police Science

  1995 — 1997

Skills

• Program Management
• Research
• Microsoft Word
• Loss Prevention Strategies
• Management
• Team Building
• Security
• Powerpoint
• Microsoft Excel
• Process Improvement
• Leadership
• Security Operations
• Project Management
• Investigation
• Customer Service
• Account Management
• Training
• Microsoft Office
• Sales