Rich Betters
CRM Certified Admin
- Role
- Sr Salesforce Administrator at Braze
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Sr Salesforce Administrator
Aug 2023 — Present · Pittsburgh, PA, US
Support cloud admin managing Omni Channel, Customer Experience cloud, service console-Certinia(FinancialForce) admin developing solutions within managed package-Automation; Develop via flow and apex, find and fix bugs, improve overall efficiency of processes -work with stakeholders on full cycle develop process. Gather requirements, write user stories, develop/uat, final deployment with user coaching-Admin duties that span all areas of crm. Object setup, custom reports, user security. Recommend best practices.
Education
University of Pittsburgh
Bachelor of Arts (B.A.), Economics
2009 — 2012
Skills
- Customer Service
- Process Scheduler
- Hospitality
- Leadership
- Supervisory Skills
- Hiring
- Performance Management
- Event Planning
- Budgets
- Recruiting
- Team Leadership
- Parking
- Account Management
- Revenue Analysis
- Contract Negotiation
- Management
- Forecasting
- Customer Satisfaction
- Strategic Planning
- Employee Relations
- Coaching
- Operations Management
- Powerpoint
- Microsoft Office
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